Privacy policy.

At cozsho, we value your privacy with utmost importance and follow the best measures to maintain and safeguard your privacy when it comes to using our website, email, social media pages, and through our service providers and distribution partners.  Please read the Privacy Policy terms carefully to understand how we use the user information provided to us.

 Sharing Personal Data

cozsho collects, uses, processes, analyzes and maintains some basic information about you only for as long as necessary to fulfill the purpose for which it was collected for as long as required by law for us to, but not limited to:

  1.  provide you with the products and services that you purchased from us if we need to contact you, respond to your inquiries, provide products, services, marketing campaigns involving cozsho.

  2. for legitimate business and operations purposes to ensure we provide you with utmost product satisfaction for continuous business operations from pre-sales to post-sales activities

  3. to continuously improve our products and services

  4.  understand your customer needs, buying behavior and preferences to align it with the type of products that appeals to you as well as to customize our offers and promotions using channels such as SMS, voice calls, direct marketing, online campaigns thru facebook and Instagram and e-mail. This includes location-based offers that are exclusively available in areas that you may frequent

Collection of Personal Data

By visiting our website or contact us for a product inquiry, creating an account, buying from us, taking part in our marketing campaigns such as offers, promotions, survey, loyalty and reward programs, you understand and agree that your personal data and information about yourself at your own discretion for the purpose of providing you with our products and services, as well as for fraud prevention, shipping and credit card authorization.   Personal Data and Information includes, but not limited to, Personal Names, Addresses, Phone Numbers, Email Addresses, and Credit/Debit Card Information processed via secured payment gateway, browsing behavior collected through cookies and tags when you visit our website amongst others as part of account details or transactions at www.cozsho.com.  We work on a secure server and comply with a strict guideline with respect to your Personal Data and Information to prevent any unauthorised use access to the same.  We also restrict access to your personal data and information only to qualified and authorized personnel who know how to handle information with strict confidentiality, as well as allowing you to update your information securely to keep our records accurate in order to serve you better.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

As part of sales and marketing process, you’ll receive an automated email within 24 hours in case you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may also email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

 

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 Personal Data Disclosure

There may be some instances that we may be required to disclose your personal data and information to agents, partners, and other third party service providers as part of business operations to provide you with our products and services,  we will do so with utmost care, mindful that it will not be sold or leased, and that it is authorized by you. 

We will never share, lease, sell or rent your personal data to third parties not related to providing you with products and services except in special circumstances where you may have given your consent. 

Unless you specifically ask not to, your information may be used to contact you via email or Short Messaging Service (SMS) or via phone call to inform you about our promos, new products or services of cozsho, or changes to this policy.  We will not share your personal data and information with other third parties which may use your personal data to send you irrelevant information and marketing materials not related to cozsho, unless you authorize us to pass your personal data and information to such third parties when you tick an “opt-in” box to indicate that you wish to receive such information.  Whenever we engage with third party companies to perform services for cozsho, it is to cozsho’s understanding and requirement for these third-party companies to protect personal information aligned with our own data privacy and security standards.

Please note that we share your contact information with Squarespace, our email marketing provider, so they can send marketing emails on our behalf.

If you have any questions, comments or concerns about how we handle your personal data and information, please contact us at hello@cozsho.com.  You have the right subject to applicable laws, based on circumstances, and under conditions and may be subject to exceptions to:

  1. advise us if you do not want to be contacted by us in the future for marketing campaigns, offers and promotions;

  2.  request for a copy of your personal information that we have on record

  3.  correct, update or delete your personal information that we have on record

  4. request for processing restriction of your personal data, which requires us to process your data in limited circumstances, including getting your consent prior to processing it.

This Data Privacy Policy does not address, and clears cozsho of any responsibility for, the privacy, information or other practices of any third party, including but not limited to any third-party distribution partners, suppliers and any links to our website.  By downloading, accessing or using our website, or providing information to us in connection with our website, you agree to the terms and conditions of this Data Privacy Policy.